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Popular Help Topics
Getting Started
Mobile App
Security & Privacy
Sync & Backup
Premium Features
Frequently Asked Questions
How do I reset my master password if I forget it?
Unfortunately, we cannot reset your master password due to our zero-knowledge architecture. However, if you have set up account recovery options or have a backup of your vault, you can use those to regain access. We recommend setting up account recovery when you first create your account.
Is my data safe if I lose my device?
Yes, your data is encrypted and stored securely. If you have cloud sync enabled, you can restore your vault on a new device. If you only use local storage, make sure to create regular backups of your vault data.
Can I use Oculock on multiple devices?
Yes! Oculock supports syncing across multiple devices. You can install the app on your phone, tablet, and computer, and your vault will stay synchronized across all devices.
How does biometric authentication work?
Biometric authentication (Touch ID, Face ID, fingerprint) provides quick access to your vault without entering your master password each time. The biometric data is stored securely on your device and never transmitted to our servers.
What happens to my data if I cancel my subscription?
Your core password management features will continue to work. Premium features like cloud sync, breach monitoring, and Snap Vault will be disabled, but your data remains safe and accessible.
Can I import passwords from other password managers?
Yes, Oculock supports importing passwords from most popular password managers including 1Password, LastPass, Bitwarden, and others. You can also import from CSV files.
Video Tutorials
Watch our step-by-step video guides to get the most out of Oculock:
Basic Tutorials
System Requirements
iOS Requirements
- iOS 13.0 or later
- iPhone, iPad, or iPod touch
- At least 50MB of available storage
Android Requirements
- Android 8.0 (API level 26) or later
- At least 50MB of available storage
- ARM64 or x86_64 processor
Desktop Requirements
- macOS 10.15 or later
- Windows 10 or later
- At least 100MB of available storage
Community Resources
Connect with other Oculock users and get additional help:
GitHub
Report bugs, request features, and contribute to Oculock's development.
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